Ruby on Rails Developer (Product Support)
About the Role
We are looking for a Ruby on Rails Developer to join our R&D team, DevSupport. The team is responsible for production support and issue resolution. This role is ideal for someone who enjoys debugging real production problems, working with live systems, and ensuring smooth product operations.
Key Responsibilities
Handle product technical support tickets
Investigate issues reported by customers or internal teams
Debug and fix bugs or minor issues in the application
Perform root cause analysis using logs and system monitoring tools
Escalate complex issues to the development team
Note: This is primarily a support-focused role, with the majority of work centered around issue investigation and bug fixing. Depending on workload and bandwidth, there may also be opportunities to contribute to feature developments or enhancements.
Shift Timings
The DevSupport team works in shifts.
Your shift timing will be:
Monday to Friday: 8:30 PM to 4:30 AM
On-Call Support
Weekend on-call duty is required approximately once every three weeks
You will only be required to work in case of a P1 alert or critical production issue
Required Skills & Experience
1 to 4 years of experience with Ruby on Rails
Ability to read logs, trace issues, and perform root cause analysis
Understanding of databases and background job systems (e.g., Resque)
Familiarity with APIs and production systems
Exposure to cloud platforms such as AWS